My Professional Journey
Strategic and tactical global product and design leader with 20 years experience influencing and leading the activation of innovative strategies and insights into tantalizing, experiential, and performative experiences. Adept at envisioning and delivering bleeding-edge design of large scale products, services, and offerings in high-growth, fast-paced, and ambiguous environments. Able to transcend digital, physical, social and behavioral dimensions with a proven track record of driving growth, adoption, and alignment across multiple industries including theme parks, entertainment, retail, finance, life science and hospitality.
Wearer of many hats; advisor, influencer, storyteller, visionary and guide.
01
BUSINESS ACUMEN
Strategic Vision + Planning, Scope Development, Strategic Frameworks, Business Objectives, Facilitating Alignment
02
LEADERSHIP
Cross-functional Team Management, Operations, Governance, Capability Building, Department Development, Relationship Building, Peer Product Management, Design Best Practices, Storytelling + Presentations
03
DESIGN & RESEARCH
Concept Development, Product Positioning, Product Roadmaps, Project Strategy, Implementation Planning, Risk Mitigation, Performance Metrics, AGILE, Prototype Validation +Testing, Product Innovation, Viability + Feasibility
04
PRODUCT
User Experience(UX), Customer Experience (CX), Employee Experience (EX), Service Design, Product Design, Human-Centered Design, Customer Journey Maps, Service Blueprinting, Contextual Inquiry + Research, User and Concept Testing, Workshop Design + Facilitation, Customer Insights, Customer Adoption, Customer Desirability
03
MARKETING
Market Positioning + Differentiation, Benchmarking + Forecasting, Brand Strategy, Competitive Landscape
Education
SAVANNAH COLLEGE OF ART AND DESIGN
Master of Arts, Design Management
Savannah, GA | 2015
Graduating at the top of my class, I achieved a Master of Arts in Design Management. This degree focused on using design methods to bridge the gap between strategic leadership and tactical teams within organizations.
DREXEL UNIVERSITY
Bachelor of Science, Media Arts
Philadelphia, PA | 2003
Graduating with a multi-media degree that included; photography, videography, 3-D Art & Animation. The perfect combination of skills to enter the era of Digital Transformation as a young professional.